If something has gone wrong, you have a question you cannot answer yourself, or you simply need clarification on how something works, we want to hear from you. The contact details for reaching our support team are listed on this page — please use whichever channel suits you best.

What to include when you write to us

The single most useful thing you can do before hitting send is to give us enough information to act without needing to write back for basics. Include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event. If your question concerns a transaction, the payment method and the amount involved will help us locate the record straight away. Providing these details upfront means we can usually resolve the matter in one exchange rather than several.

Once your message reaches us, it is picked up by a member of our support team who has the authority to handle account queries, bonus and wagering questions, deposit and withdrawal issues, and general technical problems. More complex matters — such as those involving account verification or payment disputes — may be passed to a specialist, and we will let you know if that happens so you are never left wondering where things stand.

Responsible gambling requests and formal complaints

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state clearly what you need. We treat these requests with priority. A self-exclusion, in particular, will be applied to your account promptly and without any attempt to dissuade you. If you are unsure which option is right for your situation, tell us what you are experiencing and we will explain the available tools without pressure.

A formal complaint is handled differently from a standard support query. If you feel that a matter has not been resolved to your satisfaction through normal support, you can escalate it by writing to us and marking your message clearly as a complaint. We will acknowledge it, investigate, and respond with our findings. Should you remain dissatisfied after that process, you have the right to refer the matter to the relevant alternative dispute resolution body — we will provide the appropriate contact information at that stage.

Finally, a word on security. We will never ask you to share your password, your full card number, or any one-time passcode via email or chat. If you ever receive a message claiming to be from us that requests this kind of information, do not respond to it — contact us through the official channels listed here and let us know. Keeping your account secure is a shared responsibility, and we take our side of that seriously.